Articles

Doctor, how much are you paying in merchant processing fees every year?

Doctor, how much are you paying in merchant processing fees every year? Too much, probably. By Billy Parra, Select Merchant Solutions You have to accept credit cards at your business. That is a reality. What you don’t have to do is accept bad merchant processing fees. In this article we’ll discuss how to get the best rate on your processing fees and, just as importantly, how to keep them low. Merchant processing is an unregulated business. Any person or company can become a merchant processor, which can lead to unsavory and unfair business tactics. Knowing this, how do you negotiate and get a fair rate? First, let’s discuss who gets the money from the fees you are charged as a merchant. There are three companies that make money on every…
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Five Years to Retirement, A Planning Guide for Success

Five Years to Retirement, A Planning Guide for Success

Five Years to Retirement, A Planning Guide for Success Q&A with transition expert Catherine Etters of Legacy Practice Transition As representatives of Legacy Practice Transitions (LPT), we’re often asked how far in advance you should start planning for a major milestone, like retirement. The goal of this Q&A series -- compiled from the most common questions we are asked on a regular basis -- is to outline what this process involves, and to provide you with ideas and guidelines you can use to plan your own practice transition. In it, I will explain what a transition involves from a technical standpoint, and what the possible outcomes may be so you can make a plan that fits your timeline, whether that’s one year, five years, or longer. Q: In general, what…
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Two of your employees are cheating. What do you do?

Two of your employees are cheating. What do you do?

Doctor, you find out two of your employees are 'stealing time'. What do you do? I received an interesting call the other day from a dental office I've worked with in the past. Here is what the office manager had to say: "Jan, I need to pick your brain for advice. My two front office girls have been clocking each other in and out (when one isn’t there) to gain hours. Do I give them a verbal warning to cut it out, or tell my boss what’s going on? It’s theft, it’s illegal and it's certainly grounds for termination, but I also can’t lose two front office workers!! They are really great and efficient. Ugh!" Rather than me telling you what I would do, I am asking you to tell…
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